Business Support Hotline Representative

Job description

The Business Support Hotline Officer is an important part of the Client Service Network (CSN) team. He or she is responsible for assisting all front-office staff with inquiries regarding the opening and modification of accounts for Singapore portfolios via phone and/or email.

Tasks

• Maintenance of the Business Support Hotline Team's knowledge base
• Documenting and managing requests from front-line staff in the banking ticketing tool, monitoring the list of open issues, and resolving each issue in a timely manner
• Analyzing and processing inquiries from front-line staff, as well as collaborating with subject-matter experts from other units within the bank who provide second-level support
• Ensuring that the activities carried out comply with relevant regulations and internal policies
• Conducting independent follow-ups with customers regarding high-risk transactions as a form of fraud prevention
• A strong commitment to high-quality service and the promotion of innovation and continuous process improvement
• Support for ad hoc tasks and requests that are assigned from time to time

Regulatory responsibilities and risk management

• Demonstrating appropriate values and behaviors, including, but not limited to, standards of honesty and integrity, diligence and conscientiousness, fair treatment (treating customers fairly), conflict management, competence and continuous development, appropriate risk management, and compliance with applicable laws and regulations

Your profiles

Requirements

• Interpersonal and social skills: strong communication skills, efficient and goal-oriented communication style, conflict management
• A meticulous and efficient approach to work
• Strong knowledge of banks and financial products

We offer

No information available.