Job offer
Business Support Hotline Representative
The Business Support Hotline Officer is a key member of the Client Service Network team and provides support for inquiries regarding account openings and modifications for Singapore portfolios. The role involves analyzing and responding to inquiries, creating tools and checklists, and collaborating with other departments to ensure high-quality customer service.
Tasks
The responsibilities of the Business Support Hotline Officer include:- First point of contact for all inquiries regarding the opening and modification of accounts for Singapore Booked Portfolios
- Conducting preliminary reviews of account documents and proof of identity for legal entities and high-net-worth individuals
- Creation and development of tools, checklists, and other resources to support the process of opening and modifying accounts for Singapore Booked Portfolios
- Maintaining the Business Support Hotline Team's knowledge base
- Documentation and management of requests and inquiries from front-line staff in the bank's ticketing tool
- Analyzing and processing inquiries and requests from front-line staff, as well as collaborating with subject matter experts from other units within the bank
- Ensuring that the activities carried out comply with relevant regulations and internal policies
- Conducting independent follow-ups with customers regarding high-risk transactions as a form of fraud prevention
- Support for ad hoc tasks and requests
Requirements
The requirements for the Business Support Hotline Officer include:- Excellent communication skills, including the ability to lead discussions and manage conflicts
- A more precise and efficient work style
- A good understanding of banks and financial products
We offer
We offer a challenging and varied role within a dynamic team. We support continuous growth and provide opportunities for professional development and career advancement.Job details
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