Central File Specialist

Tasks

• Opening customer accounts
• Identifying and Applying Standard Tax Requirements (CRS/FATCA/OFI)
• Granting access to online banking
• Scanning and archiving documents related to account openings and changes
• Maintaining customer, business, third-party, and insurance records
• Conducting legal research for the legal department
• Providing support to front-office, legal, and compliance teams
• Identify practical automation opportunities for central file processes (including the responsible use of AI tools and RPA/straight-through processing) that help optimize processes and reduce manual effort
• Applying critical thinking to assess exceptions and risks, challenge incomplete information, and provide valuable insights to front-office, legal, and compliance teams

Requirements

• At least 2–3 years of relevant experience in a central file or client data management team
• Experience in opening accounts and in analyzing and coding account changes
• Strong knowledge of account opening documentation (CDB) requirements
• Knowledge of FATCA/CRS tax requirements
• Legal knowledge, particularly in the areas of banking, family, corporate, and contract law
• Ability to multitask, with a good degree of autonomy and a resource-efficient, results-oriented approach
• Attention to detail, precise and rigorous
• Flexibility and a hands-on approach
• Committed to excellence and customer service
• Good team player
• Ability to work effectively under pressure in a fast-paced environment
• A critical thinker with the ability to identify challenges, set priorities, and make informed decisions in a controlled-risk environment
• Proactive attitude, ability to think outside the box, comfortable with change and continuous improvement; willing to use automation/robotics to streamline daily tasks
• An interest in AI technologies, coupled with an openness and curiosity to test new tools, while respecting confidentiality, data protection, and compliance requirements

We offer

Knowledge and skills

• Excellent knowledge of IT tools: MS Office suite, especially Excel
• Knowledge of SQL is a plus
• Interest in and ability to use AI and automation tools (e.g., workflow automation, RPA, copilots) to improve efficiency and quality
• Excellent command of English and French, both spoken and written
• Knowledge of another European language is an advantage

Education

• Central File Closure (e.g., Vision/Compliance)