Central File Specialist

Your tasks

• Opening customer accounts
• Granting access to online banking
• Scanning and archiving documents related to account openings and account changes
• Maintaining customer, business, third-party, and insurance records
• Conducting legal research for the legal department
• Providing support to front-office, legal, and compliance teams
• Identify practical automation opportunities for central file processes (including the responsible use of AI tools and RPA/straight-through processing) that help optimize processes and reduce manual effort
• Apply critical thinking to assess exceptions and risks, challenge incomplete information, and provide valuable insights to front-office, legal, and compliance teams

Your profile

• Work experience: At least 3–5 years of relevant experience in a central file or client data management team
• Experience in opening accounts and analyzing and coding account changes

Professional skills

• Thorough knowledge of the requirements for account opening documentation (CDB)
• Knowledge of FATCA/IG/CIS tax requirements
• Legal knowledge, particularly in the areas of banking, family, corporate, and contract law

Personal Skills

• Attention to detail, precise and rigorous
• Flexibility and a hands-on approach
• Committed to excellence and customer service
• Good team player
• Ability to work effectively under pressure in a fast-paced environment
• A critical thinker with the ability to set priorities and make informed decisions in a controlled-risk environment
• Proactive attitude, ability to think outside the box, comfortable with change and continuous improvement; willing to use automation and robotics to streamline daily tasks
• An interest in AI technologies, coupled with an openness and curiosity to test new tools, while respecting confidentiality, data protection, and compliance requirements

Language requirements

• Excellent command of English and French, both spoken and written
• Knowing another European language is an advantage

IT skills

• Excellent proficiency with IT tools: MS Office suite, particularly Excel
• Knowledge of O2 is a plus
• Interest in and ability to use AI and automation tools (e.g., workflow automation, RPA, copilots) to improve efficiency and quality

Other

• Central File closure (e.g., Vision/Compliance) or relevant experience
• CFC in Banking or equivalent qualification