Chapter Lead Engineer I

Global Products

• As Chapter Lead Engineer for Global Signing within Enterprise Content & Automation Belgium (OCA-MI), your focus is on developing the people in the chapter and ensuring reliable delivery services across the product.
• You identify skills and capabilities based on priorities, foster a healthy engineering culture, and reinforce accountability for commitments, quality, and operational stability.
• Global Signing is the trusted digital gateway that transforms customer and employee decisions into secure, legally binding agreements.
• It enables critical processes—from onboarding and account opening to mortgages and investments—to be completed seamlessly and with confidence.
• By enhancing trust, completeness, speed, and efficiency throughout ING, the product has a direct impact on how the bank serves its customers and grows digitally.

About EC&A BI

• This role offers a unique opportunity to grow as a people and delivery leader while helping a global product expand its reach across ING.
• Coach and develop engineers by setting clear expectations, providing recognition, offering constructive feedback, and creating meaningful growth opportunities.
• Build an inclusive chapter culture that fosters psychological safety, ownership, collaboration, and sustainable performance.
• Ensure reliable delivery and operational stability.
• Turn high-priority tasks into clear capacity, staffing, and delivery plans across the teams.
• Make progress, dependencies, risks, and impediments visible.
• Balance delivery commitments with regulatory, platform, technical debt, and stability requirements.

You bring

• Leadership and execution.
• Proven leadership in software engineering, with strong skills in coaching, talent development, succession planning, and recruitment.
• A people-centered approach that promotes empowerment, inclusion, psychological safety, and sustainable performance.
• Gain experience coordinating delivery across multiple teams, including capacity, priorities, dependencies, risks, and commitments.
• Strong stakeholder management and the ability to align expectations and raise awareness among international stakeholders.

Benefits in Belgium

• Here's what we can offer you.
• A visible role with the autonomy to shape the chapter's culture, skills, and ways of working.
• Extensive exposure to senior product, technology, and engineering stakeholders across ING's international network.
• A meaningful impact on a secure end-to-end digital experience for customers and employees.
• Continuous learning and collaboration with an international, inclusive product and engineering community.