Chief of Staff, Clients (80-100%)

Job description

Job Details

• Job title: Chief of Staff, Clients (80-100%)
• Country: Switzerland
• Location: Zurich

Tasks

• Supporting the Chief Clients Officer in day-to-day operations to ensure smooth operations across the global Clients Division
• Strategic projects to promote the further development and growth of the Clients division

Operational excellence

• Monitoring the optimization of operational processes to increase efficiency and effectiveness and ensure compliance with applicable laws and regulations
• Lead the development and implementation of cross-functional projects, e.g. to optimize the customer relationship manager experience, improve tool-based support for relationship managers, etc.
• Collaborate with 1st and 2nd line of defense to ensure compliance with all applicable regulatory requirements and relevant industry standards

Commercial success

• Work with the Chief Clients Officer to identify and capitalize on new market opportunities within the strategic mandate
• Lead key client projects and initiatives from conception to completion to ensure on-time delivery and alignment with business objectives

Executive support

• As a trusted advisor to the Chief Clients Officer, support decision making, problem solving and prioritization of initiatives
• Tracking and reporting on the performance of key initiatives and projects, regular updates to the Chief Clients Officer and the Group Executive Board

Requirements

• Bachelor's or Master's degree (including MBA) from a reputable university in a business or technical subject
• At least 10 years of relevant professional experience in a top strategy consulting, investment banking or finance firm with a focus on sales or client management
• Ability to break down problems into logical components, carry out structured qualitative and quantitative analyses and present results in an understandable form
• Can-do attitude that embraces ambiguity and change
• Enthusiasm for digital assets, digital assets are Sygnum's daily business and we expect you to have an affinity for this topic and share our vision for Future Finance
• Strong understanding of front office tools (e.g. CRM) and processes
• Creative and innovative thinker with the ability to develop new ideas and solutions
• Inspiring leadership experience and can-do attitude

We offer

• Attractive combination of market salaries and entrepreneurial incentive system
• Flexible/home office policies
• Professional development through mentoring and buddy programs
• One-month, fully paid sabbatical after five years of uninterrupted employment