Chief of Staff, Clients

Tasks

Operational excellence:

• Monitoring the optimization of operational processes to improve efficiency and effectiveness and ensure compliance with laws and regulations.
• Leading the development and implementation of cross-functional projects, e.g., to optimize the experience of customer relationship managers and improve tool-based support for relationship managers.
• Collaborate with the first and second lines of defense to ensure compliance with all applicable regulatory requirements and relevant industry standards.
• Management of CRM and other relevant tools, including product development and improvement of new features to support customer retention.

Customer analytics:

• Leading the business intelligence team and guiding the development of customer intelligence dashboards.
• Ensuring robust and stable reporting capabilities tailored to the needs of various stakeholders and enabling data-driven decisions.

Commercial success:

• Collaborate with the Chief Clients Officer to identify and capitalize on new market opportunities within the strategic mandate.
• Lead key customer projects and initiatives from conception to completion to ensure on-time delivery and alignment with business objectives.

Executive support:

• Act as a trusted advisor to the Chief Client Officer, providing support with decision-making, problem-solving, and prioritizing initiatives.
• Tracking and reporting on the performance of key initiatives and projects to provide regular updates to the Chief Clients Officer and the Group Executive Board.

Requirements

• Academic degree (bachelor's or master's, including MBA) from a reputable university in a business or technical subject.
• At least 10 years of continuous professional experience in a top-tier strategy consulting firm, investment banking, or finance with a focus on sales or customer management.
• Ability to break down problems into logical components, perform structured qualitative and quantitative analyses, and present results in a comprehensible manner.
• Strong understanding and practical experience with front-end tools (CRM, core banking, AML, messaging) and related processes.
• Familiarity with business intelligence tools, data analysis, and dashboard development to support customer insights and reporting.
• A can-do attitude that embraces uncertainty and a changing environment with frequently new tasks.
• Passion for digital assets and an affinity for this topic, as well as a shared vision for the future of finance.
• Creative and innovative thinker with the ability to develop new ideas and solutions.
• Inspiring leadership experience and co-creative approach.

We offer

• An attractive salary package consisting of competitive salaries and a corporate incentive system.
• Flexible work-from-home policy.
• Professional development through mentoring and buddy programs.
• One month's sabbatical after one year.