Chief of Staff, Clients

Job description

Posting Title: Chief of Staff, Clients (80-100%)

Country: Switzerland

Location: Zurich

Tasks

• The Chief of Staff, Clients supports the Chief Clients Officer in his day-to-day business to ensure the smooth running of the entire global Clients Division, as well as in strategic projects to drive its further development and growth.

Operational excellence

• Monitoring the optimization of operational processes to increase efficiency and effectiveness while ensuring compliance with applicable laws and regulations.
• Lead the development and implementation of cross-functional projects, e.g. to optimize the customer relationship manager experience, improve tool-based support for relationship managers, etc.
• Work with 1st and 2nd line of defense to ensure compliance with all applicable regulatory requirements and relevant industry standards.

Commercial success

• Work with the Chief Clients Officer to identify and exploit new market opportunities within the strategic mandate.
• Lead key client projects and initiatives from conception to completion to ensure on-time delivery and alignment with business objectives.

Executive support

• Act as a trusted advisor to the Chief Clients Officer, providing support in decision making, problem solving and prioritizing initiatives.
• Track and report performance of key initiatives and projects, provide regular updates to the Chief Clients Officer and the Group Executive Board.

Requirements

• Bachelor's or Master's degree (including MBA) from a reputable university in a business or technical subject.
• At least 10 years of relevant work experience in a top strategy consulting firm, investment banking or finance with a focus on sales or client management.
• Ability to break down problems into logical components, carry out structured qualitative and quantitative analyses and present results in an understandable form.
• Can-do attitude, which is committed to ambiguity and a changing environment with frequently new tasks.
• Passion for digital assets; digital assets are Sygnum's daily business and we expect you to have an affinity for this topic and share our vision for Future Finance.
• Strong understanding of front tools (e.g. CRM) and processes.
• Creative and innovative thinker with the ability to develop new ideas and solutions.
• Inspiring leadership experience and can-do attitude.

We offer

• To be part of a dynamic, global team building a trusted interface between the traditional and digital asset economy.
• Working in a fast-paced, exciting environment that values meritocracy, collaboration and open communication.
• Along with our ambitious long-term goal of also celebrating key milestones and annual crypto industry anniversaries such as Bitcoin Pizza Day and regularly attending themed company events as part of our journey.