Client Lifecycle & Business Support Manager

Tasks

As a Client Lifecycle & Business Support Manager, you will work closely with the Business Support team and our Client Relationship & Sales (CRS) colleagues. Your responsibilities will include:

• Supporting teams with customer documentation, onboarding processes, and compliance-related tasks
• Ensure that all processes comply with internal and regulatory standards while providing operational support to the Business Support and Client Relationship & Sales (CRS) teams
• First line of defense for customer onboarding in the Brokerage & Global Custody, Payment Services, and Digital Asset Services business units
• Assisting relationship managers and sales managers on the Client Relationship & Sales (CRS) team with various daily administrative tasks
• Creating digital client files in accordance with internal policies and formats; managing all necessary forms and documents
• Preparation of KYC documents for existing and new customers
• Operational activities related to onboarding and changes in circumstances, as well as various types of customer screening, all of which meet compliance requirements and the necessary due diligence standards

Requirements

To be successful in this role, you should:

• Hold a bachelor's degree in business administration, banking, law, or a related field (a master's degree is preferred)
• Have 3–5 years of experience in banking, particularly in customer onboarding, due diligence, or compliance
• Have experience in corporate or B2B banking (preferred)
• Have strong knowledge of due diligence, customer documentation, and KYC processes
• Fluent in English (Spanish is preferred but not required; German or another language is a plus)

We offer

We offer an exciting and forward-looking work environment with a wide range of responsibilities, a motivated and supportive team, and a professional workplace. You’ll enjoy attractive working conditions, including a 40-hour workweek, flexible hours, the option to work from home, and five weeks of vacation. Our office is ideally located in Madrid’s main business district (Azca–Bernabéu).