Client Lifecycle & Business Support Manager

Tasks

As a Client Lifecycle & Business Support Manager, you will work closely with the Business Support team and our Client Relationship & Sales (CRS) colleagues in Switzerland. Your responsibilities will include supporting our teams with client documentation, onboarding processes, and compliance-related tasks. You will be responsible for ensuring that all procedures comply with internal and regulatory standards and for providing operational support to the Business Support and Client Relationship & Sales (CRS) teams. You will report directly to the Head of Business Support and be responsible for the timely and efficient execution of assigned tasks, such as: * Serving as the first line of defense for client onboarding in the Brokerage & Global Custody, Payment Services, and Digital Asset Services business units * Supporting Relationship Managers and Sales Managers on the Client Relationship & Sales (CRS) team with various daily administrative tasks * Conducting periodic client reviews in accordance with internal guidelines * Creating digital client files in accordance with internal guidelines and formats; Managing all required forms and documents * Preparing KYC documents for existing and new clients * Operational activities related to onboarding/change of circumstances, various types of client screenings that meet all compliance requirements and necessary due diligence

Requirements

To be successful in this role, you should: * Have a bachelor’s degree in business administration, banking, law, or a related field (advanced education is a plus) * 3–5 years of experience in banking, particularly in client onboarding, due diligence, or compliance * Knowledge of corporate or B2B banking is a plus * Strong knowledge of due diligence, client documentation, and KYC processes * Fluency in English is required; Spanish is preferred but not mandatory. German or another language is a plus

We offer

We offer an exciting and forward-looking work environment with a wide range of responsibilities, a motivated and supportive team, and a professional workplace. You’ll enjoy attractive working conditions, including a 40-hour workweek, flexible hours, the option to work from home, and five weeks of vacation. Our office is ideally located in Madrid’s main business district (Azca–Bernabeu).