Client Lifecycle Management Analyst, Quality Assurance

Job description

The Client Lifecycle Management Analyst - Quality Assurance position is part of our Private Banking team in Geneva, Switzerland.

Tasks

• Quality checking of a sample of completed onboarding requests to ensure that all required information for the file is available and meets HSBC standards
• Performing control tests related to PB Client Lifecycle Management (the selected candidate must perform data quality checks, etc.)
• Quality checking of a sample of completed life cycle events to ensure that the risk assessment is correct
• Feedback of errors and control weaknesses to Client Lifecycle Management, Office of the CEO and the business
• Assist the Quality Control Manager in organizing and conducting group training sessions to ensure our employees understand and adhere to group specific expectations and internal controls
• Ensuring that FBAM LCIM's daily operations are carried out to the required quality and standards
• Recommend and implement changes to processes when necessary; ensure corrective action is taken when a deficiency or anomaly is identified
• Effective and regular communication with line managers regarding control requests, findings and problems

Requirements

• Working knowledge of anti-money laundering, regulatory compliance and controls in the banking and financial services industry
• Data and problem-solving skills
• An eye for detail and good judgment
• Strong interpersonal skills
• Ability to work proactively within a matrix of roles and responsibilities
• Shift-Left with the ability to adapt to new or complex tasks and use software tools (Outbox etc.) effectively
• Flexible and adaptable: open to different ideas and solutions, reliable: by behaving appropriately and taking personal responsibility; performance-driven: by achieving results, meeting targets and deadlines; influencing: by persuading and negotiating with stakeholders; and developing: by improving knowledge and skills
• At least 5 years of relevant experience in a similar environment (ideally private banking) with solid compliance, regulatory and legal experience
• Fluent in English; knowledge of French is a plus
• International profile with good experience in a Swiss or multicultural environment is a plus
• Due to internal regulatory restrictions and in line with our values, the candidate must have a valid work permit/permanent residence permit in Switzerland to be considered for this position

We offer

• We help you develop your career, including access to development programs, mentoring and coaching, and world-class learning through our Academy
• A competitive total remuneration package
• You benefit from hybrid working arrangements with a minimum of 2.5 days per week on site
• If you're interested in developing your skills and expertise, a career at HSBC could be a rewarding choice