Client Onboarding Advisor

Job Description

As a Client Onboarding Advisor within the Client Operations team, you will support the entire client onboarding process by assessing complex client structures, advising on documentation requirements, and ensuring compliance with global anti-money laundering (AML) standards. You will work closely with front-office partners, clients, and internal stakeholders to deliver a timely, accurate, and high-quality onboarding experience.

Tasks

• Serve as a subject matter expert during the onboarding process by assessing the complexity of client needs and evaluating information requirements.
• Review and process complex customer documentation to ensure that information regarding the source of funds and its validation comply with local AML/KYC regulations.
• Ensure the high quality of documentation and information related to customer KYC records.
• Offer advisory services to build strong relationships with bankers, facilitate compliance, and enhance the onboarding experience.
• Represent the client operations function in client engagements, including leading or assisting with onboarding training and explaining requirements in a clear and professional manner.
• Provide responsive customer support as needed and demonstrate flexibility to support urgent onboarding priorities across time zones in coordination with the team and stakeholders.
• Manage complex situations, identify risks associated with the account opening process, and minimize them through proactive analysis and collaboration.
• Serve as the first line of defense to identify cases that require further review or escalation to the relevant committees and stakeholders.

Requirements

• A bachelor’s degree or higher in finance, business administration, or law.
• A background in customer service, banking, or AML/KYC, with a strong understanding of local AML, regulatory, and KYC requirements.
• Experience in delivering results under pressure in a challenging environment.
• Customer-focused confidence and professionalism, including strong presentation skills and the ability to represent the company to clients.
• Flexibility to adjust working hours when required by customer needs.
• A deep understanding of the various structures within the asset management industry and the associated documentation.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously and prioritize them effectively.
• Attention to detail in data analysis and procedural requirements.
• A strong sense of ownership and responsibility, as well as the ability to work autonomously and independently within a structured framework.
• Fluent in English and one other language.
• Proficiency in digital tools and platforms, including Microsoft Office Suite, Excel, PowerPoint, and Word.

Preferred qualifications

• Fluent in French, German, Russian, Spanish, Arabic, Portuguese, Greek, or a Nordic language.
• Familiarity with automation