Client Onboarding Officer

YOUR CHALLENGE

• Conduct a customer due diligence check, including the source of wealth and supporting evidence, from the perspectives of both regulatory and internal requirements
• Serve as a second line of defense to review risk assessments conducted by Relationship Managers and escalate material adverse news and other high-risk factors to Compliance as appropriate
• Conduct onboarding activities related to a private banking client’s global, cross-border relationships, including a review of identification documents (e.g., passport), source of income/wealth, the purpose of the client’s transactions, and the client’s tax profile, in order to fully understand the client’s business profile.
• Approve the opening of non-high-risk accounts
• Interact with compliance teams and other relevant stakeholders regarding documentation and KYC-related regulatory requirements and the bank's policies
• Ensure that high-quality service is provided to internal clients and help meet clients' needs in a timely manner
• Proactively involve team members in work-related discussions and identify ways to improve the customer experience
• Assist with reviewing account opening documentation or other ad hoc tasks, as requested by supervisors from time to time
• Monitor and take measures, in coordination with Compliance and the relevant business unit, to ensure the quality of the ongoing conduct assessment.
• Identify anti-money laundering (AML) and counter-terrorist financing (CTF) issues and escalate them to Security Management as necessary.

YOUR PROFILE

Personal and Social

• Meticulous, responsible, and accurate in carrying out tasks assigned by the supervisor
• Ability to work under pressure and consistently meet deadlines
• Excellent interpersonal skills
• Able to work independently as well as a team player
• Strong communication skills

Professional and Technical

• Degree holder, preferably in finance, accounting, or business management
• At least 4–6 years of solid experience in professional practice and/or the financial services industry (preferably in asset management, brokerage, banking, or insurance roles) and/or experience with client onboarding and KYC. Additionally, proven expertise in cross-border transactions and personal wealth management is considered a plus.
• Customer centricity is our key differentiator; we need employees who can build personal relationships with clients and advisors and foster trust
• An excellent command of English, Mandarin, or Cantonese (spoken and written), with good analytical skills
• Proficiency in Excel.