Client Onboarding Officer

Tasks

• Work with and oversee the development of new client relationships and accounts for individuals, businesses/step-partners, legal entities, families/non-governmental organizations, trusts, funds, and investment funds; evaluate and refine accounts for the bank’s Private Wealth, Main RMW, and Client Onboarding divisions; and develop bank-wide policies, procedures, and guidelines in collaboration with these groups.
• Providing and maintaining the core wealth management and concierge services sought by our Elite Private Wealth clients, including a variety of customized and curated services and activities at the pace they prefer.
• Responsible for managing the onboarding of new clients in Client Onboarding.
• Advice from the Finance Department regarding the securities and other AML/CFT risks identified by customers.
• Promoting aspects of customer relationships that are facilitated by AML/CFT compliance.
• Advising management and other stakeholders on AML/CFT risks associated with a customer relationship, a product, or a service.
• A strong commitment to high-quality service and a determined drive for continuous process improvement initiatives.
• Leading a team of 4–5 Client Onboarding Officers.
• Support senior management in ensuring that relationships with regulatory authorities and internal policies are managed in a way that ensures compliance with relevant requirements and mitigates stakeholder risks.
• Build strong relationships with internal stakeholders such as BSF, Compliance, Legal, and Operations, both in Singapore and in other markets in the Asia-Pacific region.
• Support the management team in fostering the Senior Managing Director's relationships with local regulatory authorities (e.g., MAS) and industry associations (e.g., AMCHAM).
• Work proactively to foster effective cross-departmental communication and problem-solving. Where applicable, escalate major or time-sensitive/complex cases to Compliance for review.
• Work proactively to achieve the highest possible service levels, as reflected by customers, colleagues, and FinTrust in the performance of the department’s internal functions.