CLIENT ONBOARDING & SALES SUPPORT SPECIALIST (BASED IN SINGAPORE OR HONG KONG)

Position description

CLIENT ONBOARDING & SALES SUPPORT SPECIALIST (BASED IN SINGAPORE OR HONG KONG)

Tasks

- Managing and coordinating the end-to-end client lifecycle, including onboarding, due diligence (KYC/AML), account setup, trade support, and ongoing client maintenance - Primary point of contact for internal stakeholders across Sales, Structuring, Middle Office, Back Office, and Compliance to ensure the smooth and timely execution of client activities - Client onboarding through direct communication with clients to collect, review, and validate required documentation in accordance with internal policies and regulatory standards - Conducting due diligence reviews, including AML/CFT screening, PIIP, and due diligence assessments, as well as client risk classification, to ensure compliance with applicable regulations (e.g., MAS, SFC, DFMSA) - Maintaining accurate client records and documentation throughout the entire lifecycle, including periodic reviews and updates - Supporting transaction control functions throughout the trading cycle, structured product processes, and back-office activities to ensure that all operational steps are completed accurately and efficiently - Monitoring and resolving issues throughout the trading cycle, proactively troubleshooting, and coordinating with relevant teams to minimize delays or risks - Supporting sales teams in their daily activities by managing inquiries, preparing client materials (presentations, reports, analyses), and ensuring timely follow-up on client-related matters - Handling operational processes such as the processing of sales commissions and related system updates - Ensuring data integrity across systems by maintaining and updating client and transaction information to support both operational accuracy and reporting needs - Contributing to continuous improvement initiatives by identifying inefficiencies, improving workflows, and supporting the implementation of new tools, systems, or regulatory requirements - Supporting internal and external audits by preparing documentation, responding to inquiries, and ensuring the transparency and accuracy of client records

Requirements

- 3–5 years of experience in client onboarding (KYC/AML), sales support, operations, or related roles in the financial services sector - Solid understanding of KYC/AML/CFT requirements and client onboarding processes - Knowledge of structured products and/or derivatives is a plus - Familiarity with the regulatory frameworks of Singapore, Hong Kong, or comparable jurisdictions - Bachelor’s degree in Finance, Business Administration, Law, Compliance, or a related field - Strong organizational and analytical skills with a keen attention to detail - Ability to manage multiple priorities and work effectively under pressure - Proactive, solution-oriented mindset with a strong sense of ownership - Excellent communication and stakeholder management skills - Knowledge of Power BI or similar systems; prior experience with CRM or onboarding systems is a plus - Fluency in English and Chinese (written and spoken) is required

Nice to Have