Client Onboarding Team Lead

Tasks

• Monitoring and oversight of the onboarding of new client relationships and accounts for individuals, domestic companies, listed entities, financial institutions, funds, foreign asset managers, and non-governmental or publicly funded entities. This includes the fixed-income process as well as regulatory requirements within the defined SLA and KPI targets.
• Ensure that all newly opened accounts are prepared prior to the implementation of CDD/KYC and internal reporting.
• Review and analysis of the list of “Source of Wealth” declarations submitted by customers (for the retail segment) prior to account opening.
• Preparation and maintenance of the list of required legal documents.
• Processing inquiries from internal and external customers.
• Collaborate with all business units and external parties to ensure compliance with defined SLAs and KPIs for improved service delivery.
• Consulting as the first level of escalation in DILIGENCE/CDD procedures.
• Advising management and the customer-focused front office on KYC requirements during customer onboarding.
• A strong commitment to high-quality service and a desire to drive continuous process improvement initiatives.
• Leading a team of 8 client onboarding officers.
• Support senior management in ensuring the ongoing development of the Client Onboarding department and its compliance with regulations and procedures.
• Build strong relationships with the stakeholder teams within JBSS's COO division (Legal & Compliance, Markets, and Operations teams).
• Advising COOs at the C-suite level, as well as in middle management (team leaders) and within the teams.
• Monitoring the establishment of client relationships as well as internal policies and procedures. Monitoring how new client relationships and compliance requirements are being addressed.
• Ensuring that P&COOs are appropriately identified, assessed, and documented.
• Monitor the processes carried out by P&COOs, depending on the materiality of the risk, and ensure internal alignment with the CMB. Consider the following as needed: an activity- or exposure-based approach (business model), qualifications and expertise in dealing with ML/FT, and sanctions/business impacts.
• Coaching and supervising a team of client onboarding professionals.
• Supporting management in strategic planning, scenario analysis, and estate and trust obligations.
• Assisting new and/or established clients with legal and tax requirements in the UK and the U.S., depending on the segmentation of corporate clients.
• Conduct quarterly quality checks on approved accounts to ensure that the team has the necessary knowledge or follows the proper protocols; conduct biweekly reviews with the team.
• Participation in the process of reviewing the form.

Requirements

• At least 8 years of experience in the legal field and/or in client account management in private banking.
• A solid understanding of the product and wealth management industries.
• Extensive knowledge of ML/FT risk management solutions.
• 5–8 years of experience in understanding the industry landscape in our sector.
• Experience in managing reports and issues related to data.
• Previous experience in human resources management is a plus.
• A strong personality with good organizational skills.
• Excellent communication skills.