Client Operations Onboarding, Maintenance, Quality Control Analyst / Associate

Job description

Job Responsibilities

• Process new account opening requests in a timely and efficient manner, with the highest standards of quality and care. Ensure the business is compliant with all Bank policies and global regulatory / legal requirements
• Perform documentation updates for existing clients within the agreed timeframes
• Enter data into various databases and check to ensure the accuracy of the data inputted
• Perform quality reviews of new account openings and KYC periodic reviews in a timely and efficient manner, with the highest standards of quality and care
• Prepare client KYC analyses, interacting with the Bankers to obtain KYC and other compliance information and documentation
• Perform remediation exercises as requested, including remediation of digital and physical records
• Follow up on all outstanding issues / escalations with relevant partners in the Bank including Risk / Controls team and ensure a good relationship with key stakeholders to ensure the best client experience

Required qualifications, skills and knowledge

• Apprenticeship in Switzerland or Bachelor's degree in relevant fields
• Strong interpersonal skills with the ability to work independently and as part of a team
• Excellent organizational skills and meticulous attention to detail with the ability to multi-task, prioritize and work under tight deadlines
• Fluency in English required
• Strong Microsoft Office skills, especially in Word and Excel

Preferred qualifications, skills and knowledge

• Fluent language skills in French, German, Spanish, Arabic or Portuguese would be a strong advantage
• Experience or knowledge of KYC/AML requirements
• Understanding of asset management structures and documentation requirements
• Familiarity with Swiss law, Swiss Code of Conduct for Banks (CDB)/OBA FINMA and other regulatory topics

We offer