Client Relations Associate (Italian Speaker)

Tasks

• Overseeing the management of on-time calls for all customers (medium-sized, small, and large).
• Briefing on new projects and campaigns; establishing workflows and schedules for ongoing work.
• Communication with management regarding existing accounts, as well as proactive but coordinated initial outreach to prospects.
• Planning and conducting service reviews with teams in AUK and EMEA.
• Managing customer submissions and ensuring the delivery of results: Inbound campaigns, webinars, inserts, videos, email campaigns, and product updates for AUK & EMEA.
• Conduct onboarding, orientation, and on-call training for all new customers, including UK and EMEA accounts.
• Reporting and measurement through the generation of report streams and information.
• Company-wide research to identify process issues and opportunities for improvement.
• Organizing the business unit's development with regional managers—regional managers of telephone accounts.
• Coordination of customer and communications events, including initiatives and/or customer experience processes in North America.
• Retention and development of existing customers.

Requirements

• At least 2 years of experience in marketing or customer relations.
• Contact with the customer by phone: calls, email, messaging.
• Be proactive and professional with both existing and new users. Respond promptly, build trust, and...
• Respond to and follow up on customer needs by ensuring consistent service quality throughout the process.
• Awareness of leading and emerging ideas in the field of technology and language, such as text data.
• Management of the customer journey, key processes, customer acquisition, and service delivery.
• Coordinate with other teams to ensure service delivery and maintain brand consistency.
• Fear in the service industry and the success of language partners in the same field.
• Technical support for personal use, setup, and troubleshooting of on-time calls.
• Conduct root cause analyses of escalations and problems to develop solutions and best practices.
• Ability to develop clearly defined mechanisms for alerts, recommendations, and calls.
• Ability to work within the budget of daily projects.
• Willingness and ability to provide on-call coverage.

We offer

• Flexible benefits and opportunities for personal development.
• Manage your career around your other commitments, whether that means working while studying, pursuing non-work-related interests or hobbies, or simply having more free time.
• More important is your personal growth through our corporate culture and training opportunities.
• Our benefits include an excellent retirement plan, private health insurance, a bike voucher program, gym membership, and other benefits where applicable.