Job offer
Client Relations Associate
The Client Relations Associate at Men Group in London supports the Maiden Exit Team by handling client inquiries and coordinating with internal stakeholders. The role also involves preparing regulatory documents, ensuring compliance with regulatory requirements, and monitoring the quality of customer service.
Tasks
- Serve as a dedicated point of contact for daily customer inquiries
- Managing all customer relationships and coordinating with relevant internal stakeholders and the respective platform-specific team members
- Ability to communicate effectively with customers, understand their needs, and respond promptly
- Preparation and submission of detailed regulatory documents, including tax returns, account opening documents, and KYC/AML compliance documents
- Coordinating requirements for the account opening process, establishing new channels of communication regarding ESG and GDPR compliance matters, and ensuring that appropriate communication and reporting processes are followed
- Monitoring customer service performance metrics and ensuring that issues are resolved promptly
- Collaborate with the Legal, Compliance, and Audit departments on contractual matters, internal policies, or other functions necessary to meet regulatory obligations (e.g., AML/KYC, FATCA/NORFIR)
Requirements
- Basic knowledge of financial systems and investment products (stocks, fixed-income securities)
- Comprehensive understanding of British tax laws and regulations related to investments
- Strong analytical, problem-solving, and communication skills required to succeed in a fast-paced business environment
- Familiarity with data management, reconciliation, and risk mitigation controls
- Ability to adapt quickly to changing technologies and information systems
Job details
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