Client Relationship Officer

Job description

Main tasks and responsibilities

• Risk management and compliance:
  • Compliance with laws and regulations, internal risk and compliance guidelines and the Group Code of Conduct.
  • Completion of all mandatory risk and compliance training, including e-learning within the specified timeframe.
  • Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
  • Timely mitigation of risks and resolution of issues, including working with all relevant functional areas and establishing effective controls.
• Presentation of the bank and its banking services for potential customers.
• Supporting the expected business performance set by the company management.
• Marketing and providing private banking services to clients, including but not limited to banking services, investment services, wealth planning and fiduciary services, etc.
• Conduct KYC/AML due diligence on clients in line with the Bank's general policies during the account opening process and regular review from time to time.
• Reviewing the Investment Risk Profile Questionnaire with clients at the time of account opening and periodic reviews to ensure clients' suitability for investment products, risk tolerance and investment experience from time to time.
• Communicate and coordinate with the bank's investment units, e.g. Treasury Department, EFG Asset Management, Global Product Unit, to provide product information and market commentary to clients.
• Closely monitor clients' portfolios and account transactions to ensure compliance with internal policies as well as external regulations from time to time. Monitoring clients' positions to ensure that the client recognizes the MTM loss if more than 20% of the portfolio or USD 500,000, collateral sufficiency at all times and prompt settlement of excess if any.
• Preparation and maintenance of proper records, including but not limited to account documentation, CIP, credit application and relevant documents, trade transactions and call reports, etc.
• Responsible and effective management of business expenses.

Requirements

Qualifications

• Licenses: Type 1 and Type 4.
• Certificate - CPWP.
• University degree or equivalent.

Preferred skills

• Company - financial analysis and control.
• Company - Market intelligence.
• Company - change management.
• Company - products and processes.
• Company - strategy and business model.
• Compliance - Management of regulatory relationships.
• Line management.
• Risk management and internal control.
• Risk management - operational.
• Sales - relationship management.