Client Service Assistant (80-100%)

Job description

Client Service Assistant (80-100%) Switzerland - Zurich Client Service / Relationship Management Personal & Corporate Banking

The role

Do you feel at home in the digital world? Would you like to be the first point of contact for our demanding affluent customers? Are you valued as a contact person due to your comprehensive expertise and structured way of working? Then Remote Sales & Advice - our UBS video advisory unit - is the right place for you! The demand for video advice is growing continuously. Clients appreciate the convenience of personal advice via remote, allowing them to communicate with the bank from any location.

Tasks

• You are responsible for a customer portfolio and are committed to ensuring that our customers feel they are receiving the best possible support
• You focus entirely on customer support throughout the entire life cycle
• You support our clients with complex requests, such as mortgage extensions
• You use innovative tools, apps and video technology in customer service to create the best possible customer experience

Requirements

• Experience in customer service
• Sound understanding and expertise in the areas of finance, investment and pensions
• Hands-on mentality, team player and curiosity to further develop our remote technology
• Efficient and structured way of working and high service orientation
• Routine in the efficient use of IT and tools
• Fluency in German and negotiating skills in another national language such as French or Italian are desirable. Fluency in English is also an advantage
• Willingness to develop into a leadership role

We offer

• An open and dynamic working environment
• Development opportunities and new challenges
• A supportive team
• Flexible working conditions, if possible
• An inclusive culture that brings out the best in our employees