Client Service Assistant

Job description

The role

Do you feel at home in the digital world? Would you like to be the first point of contact for our demanding affluent customers? Are you valued as a contact person due to your comprehensive expertise and structured way of working? Then Remote Sales & Advice - our UBS video advisory unit - is the right place for you!

Tasks

• You are responsible for a customer portfolio and are committed to ensuring that our customers feel they are receiving the best possible support
• You focus fully on customer needs throughout the entire life cycle
• You support our clients with complex requests, such as mortgage extensions
• You use innovative tools, apps and video technology in customer service to create the best possible customer experience

Our team

You will work in Remote Advisory & Sales, which will grow steadily over the next few years. Hierarchies are flat at UBS, which means the hierarchies are short. You have the opportunity to actively develop yourself.

• Diversity helps us to work together on solutions that are good for us and for the business and brings added value for our customers
• Our employees appreciate the fact that we work together openly, honestly and fairly

Requirements

• Experience in customer service
• Sound understanding and expertise in the areas of finance, investments and pensions
• Hands-on mentality, team player and curious to further develop our remote technology
• Efficient and structured way of working and high service orientation
• Routine in the efficient use of IT and tools
• Fluency in German and negotiating skills in another national language such as French or Italian are desirable. Fluency in English is also an advantage
• Willingness to develop into a leadership role

We offer

At UBS, we recognize that our people, with their diverse skills, experience and backgrounds, are the key to our success. We are passionate about putting our people first by offering them new challenges, a supportive team, development opportunities and, where possible, flexible working conditions.

• New challenges
• A supportive team
• Development opportunities
• Flexible working conditions

Our inclusive culture brings out the best in our employees, no matter where they are on their career path. We also know that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together we are stronger.

We are committed to the inclusion of people with disabilities and strive to make our application process accessible to all.