Client Service Officer

Tasks

The responsibilities of the Client Service Officer include:

• Assist the Relationship Manager with daily client support and handling administrative and operational inquiries
• Contact customers by phone to ensure that prompt action is taken and a high standard of service quality is maintained
• Executing customer instructions accurately and on time, processing payment and transfer transactions, ensuring systematic follow-ups, and providing support for other transactions
• Management of loyalty deposits, loan placements, renewals, execution of investment orders, cash and foreign exchange transactions, etc.
• Analysis and preparation of loan applications, assistance in drafting loan agreements, and preparation of loan documents, guarantees, and other related documents
• Processing new customer account openings, preparing reports, and participating in bank events

Risk management & controls

Responsibilities in the area of risk management and controls include:

• Ensuring strict monitoring of documentation, updating customer instructions, customer information, and preferences, as well as compliance with internal and external regulations
• Understanding of Syz’s risk management framework and knowledge of risk responsibilities within the team to ensure compliance with regulations, laws, internal rules, policies, and guidelines
• Maintaining adequate knowledge and completing all required training to acquire and maintain the necessary skills and knowledge for the role

Requirements

The requirements for the Client Service Officer are:

• Relevant education (banking and/or finance or equivalent) and professional experience (experience in the financial industry)
• 1–3 years of experience as an assistant with solid knowledge of compliance matters (account opening, KYC, periodic reviews) and investment products
• Proven success in serving bank customers with complex needs
• A solid understanding of global financial markets and current industry trends

Personal and social skills

The required personal and social skills are:

• Strong commitment to service and a passion for customer service
• A team player with a positive attitude, a collaborative spirit, and a commitment to the team
• Self-motivated, able to multitask, proactive, with a strong sense of responsibility, resilient
• A systematic, precise, and meticulous approach to work, and the ability to work under pressure
• Friendly, competent and professional communication
• Reliable and capable of interacting with internal and external stakeholders with a strong awareness of risk
• Personal integrity and ethical conduct

We offer

We offer a dynamic, stimulating work environment, a flat hierarchy with direct access to senior leadership, a culture that thrives on innovation, and the opportunity to speak up and have your ideas heard.