Client Service Officer

Job description

Main tasks and responsibilities

• Introduces the bank and its banking services to potential customers
• Supports the CGO in achieving business objectives such as NNA/sales targets
• brand and offers comprehensive private banking services to meet different wealth management needs
• Performs KYC/AML due diligence checks on clients to ensure compliance with the Bank's general policy and regular periodic reviews
• Reviews the Investment Risk Profile Questionnaire with clients when an account is opened and at regular periodic reviews to ensure and update the suitability of investment products, risk tolerance and investment experience of clients
• Communicates and coordinates with the Bank's investment units to provide product information and market commentary to clients
• Closely monitors client portfolios and contact activities to ensure compliance with internal policies and external regulations
• Prepares and maintains proper records, including account documentation, CIP, IRPQ, credit applications and relevant documents, trades and call reports, etc.
• Accepts, confirms and executes investment orders from clients, including money market, securities, mutual fund and FX transactions
• Communicates and coordinates with the credit department to ensure that all customer credit applications are properly processed
• Attends internal/external training/meetings to ensure compliance with requirements (such as CPT requirements, AML training, fraud training and compliance certification, etc.)

Qualification requirements

• University degree
• Preferably 2-3 years of experience in private banking, especially in FX

Preferred skills

• Fluent in spoken and written English, Chinese and Mandarin
• Knowledge of MS Word, Excel, PowerPoint and Chinese Word
• Team player with a good attitude