Client Service Specialist

Job description

Tasks

• Collaborate with Relationship Managers (RMs), internal stakeholders and external service providers to ensure high quality of service in day-to-day client care, onboarding, reporting and communication
• Support of product development initiatives for the Benelux business
• Key point of contact for institutional and high net worth investors to manage day-to-day service requirements and complex relationship needs
• Proactive and reactive support for investor inquiries, including those related to reporting, legal, operations and administration
• Work with Relationship Managers to support strategic initiatives, including fundraising efforts and market expansion
• Project management of individual client requests, coordination across internal teams such as legal, operations, investment management and reporting
• Drive continuous improvements in customer experience by optimizing processes around onboarding, communication and reporting
• Lead or participate in client meetings, both in person and virtually, to ensure professional and competent representation of the company
• Facilitating cross-functional alignment by acting as a bridge between external customers and internal departments
• Support product development efforts for the Benelux region and work closely with the Head of Benelux Business Development
• Assisting in the development and expansion of the company's wealth management service model in the Benelux region

Requirements

• Bachelor's or Master's degree in finance, business administration or a related field
• 7+ years of experience in investor services, client relations or product management in an asset management or private markets environment
• Excellent project management, organizational and communication skills
• Proven ability to manage complex client relationships with professionalism and discretion
• Team-oriented mindset with a proactive approach to problem solving and service excellence

We offer

• We empower and invest in you: Your professional development and personal growth are our priority
• We offer various internal and external training opportunities tailored to your ambitions and our business requirements
• You can also improve your German or English language skills
• We are proud to be owned by the Princely Family of Liechtenstein and our company is inspired by their entrepreneurial spirit
• Commitment to ESG: Our business approach is influenced by the long-term perspective of the Princely Family
• You benefit from favorable terms and conditions if you wish to participate in LGT Capital Partners' investment programs or use LGT banking products and services