Client Service Support Specialist - Geneva

Job description

A Client Service Support Specialist is the primary support person for service-related operations within the Private Bank. In this role, you will support our Client Service team for all regions based in Geneva in providing high-quality service to our clients and ensure that all daily tasks are carried out smoothly within strict deadlines. Please note that this is a non-client-facing role.

Tasks

• Data entry and process initiation, primarily payment transfer entries
• Manage deadlines accurately, within the specified timeframes, and in accordance with existing policies and procedures
• Work as part of a team to process daily transactions, primarily payment orders, and coordinate and follow up with internal teams regarding transfer issues
• Assist the team in preparing monitoring reports for daily transactions, and verify and maintain data quality
• Verification of signatures on instructions received from customers
• Participate in special projects and UAT testing for IT improvements, as assigned by the team lead

Requirements

• Ability to adapt to a rapidly changing business environment and technology, and to use all available tools and resources to serve customers as efficiently as possible
• Understanding and compliance with the regulations, guidelines, and procedures that apply to these products and services, as well as understanding the potential financial liabilities if they are not executed properly
• Consistently detail-oriented and results-oriented when processing large volumes
• Team player with the ability to work well with multiple stakeholders and other team members
• Previous experience in a similar role in the financial services and/or banking industry is an advantage.
• Excellent English communication skills (spoken and written), additional languages are a plus

We offer

No information available.