Client Service Support Specialist

Job Description

A Client Service Support Specialist is the primary point of contact for service-related tasks within the Private Bank. In this role, you will support our Client Service team—which serves all regions and is based in Geneva—in delivering high-quality service to our clients and ensure that all daily tasks are carried out smoothly and within strict deadlines. Please note that this is a non-client-facing role.

Tasks

• Data entry and process initiation, primarily payment transfer entries
• Process daily inquiries accurately and within the specified timeframes, in accordance with existing policies and procedures
• Work as part of a team to process daily transactions, primarily payment orders, and coordinate and follow up with internal teams in the event of transfer issues
• Supporting the team in creating monitoring reports for daily transactions and reviewing and maintaining data quality
• Verification of the signatures on instructions received from customers
• Participate in specific projects and UAT tests for IT improvements, as assigned by the team manager

Requirements

• Ability to adapt to a rapidly changing business environment and to utilize all available tools and resources to serve customers as efficiently as possible
• Understanding and complying with the regulations, guidelines, and procedures applicable to these products and services, as well as identifying potential financial liabilities if they are not properly implemented
• Consistently detail-oriented and results-driven when processing large volumes
• A team player with the ability to collaborate effectively with multiple stakeholders and other team members
• Previous experience in a similar role within the financial services and/or banking industry is an advantage.
• Excellent English communication skills (spoken and written), additional languages are a plus

We offer

No information available.