Client Service Support Specialist

Job description

Job Information

• Job Identification: 210692559
• Job Category: Client Service
• Business Unit: Asset & Wealth Management
• Location: La Voi-Creuse 1, Geneva, CH-GE, 1202, Switzerland
• Working hours: Full-time

Tasks

• Enter data and initiate processes, mainly payment transfer entries
• Process daily inquiries accurately, within specified deadlines and in accordance with existing guidelines and procedures.
• Work with a team to execute daily transactions, primarily payment instructions and trades, and follow up with internal teams on transfer issues.
• Support the team in creating monitoring reports for daily transactions and check and maintain data quality
• Signature verification of instructions received from customers
• Participate in special projects and UAT testing for IT improvements as assigned by the team leader

Requirements

• Ability to adapt to a rapidly changing business and technology environment and use all available tools and resources to serve customers as efficiently as possible
• Understanding and compliance with the regulations, guidelines, and procedures that apply to these products and services, and understanding the potential financial liabilities if they are not executed properly
• Consistently detail-oriented and results-oriented when processing high volumes
• Team player with the ability to work well with multiple stakeholders and other team members
• Previous experience in a similar role within the financial services and/or banking industry is an advantage.
• Excellent English skills (spoken and written), additional languages are a plus

We offer

• Opportunities for personal and professional development
• Diverse and inclusive work environment
• A global network of investment professionals