Collection Specialist

Tasks

- Handles the entire debt collection process from start to finish—from identifying customers at risk of default early on, to initiating appropriate measures, to pursuing legal action - Conducts discussions with customers and partners, seeks fair solutions, and finds sustainable ways to secure payment (developing payment proposals, negotiating installment plans, evaluating requests for debt restructuring and payment deferrals) - Works closely with our colleagues in Sales, Risk, and Accounting. You will often be the first point of contact for our internal departments or legal counsel - Manages the overview (or receivables lists), analyzes key metrics, and contributes to achieving our financial goals - Actively participates in projects to further develop and digitize our processes

Requirements

• Has a good knowledge of debt collection law (SchKG) and at least 5 years of experience in debt collection
• Ideally has knowledge of the leasing sector and is very numerate; communicates and negotiates in person in German, English, and/or French; Italian is a plus
• Is self-taught in Excel
• Possesses strong negotiation skills, assertiveness, and tact when dealing with debtors
• You work independently and in an organized manner, and your work is characterized by precision

We offer

• A diverse range of responsibilities in a dynamic and partially digitized work environment
• A work arrangement tailored to your needs (working from home, flexible hours, unpaid leave, compensation-like benefits, etc.)
• A team-oriented environment: We work together to foster success and give all employees a financial stake in the company's success
• 5 weeks of vacation, with the option to purchase additional vacation days
• Above-average social benefits and the freedom to choose a pension fund
• Customized professional development opportunities