Collection Specialist

Tasks

• We handle the entire debt collection process—from identifying customers in need of reminders early on, to taking appropriate action, all the way through to debt enforcement
• You will engage in discussions with customers and partners, seek fair solutions, and find sustainable payment arrangements (developing payment proposals, negotiating installment plans, and evaluating requests for debt restructuring and payment deferrals)
• You will work closely with our colleagues in Sales, Risk, and Accounting, processing applications, reminders, and legal disputes
• You keep track of receivables, analyze key performance indicators, and help us achieve our financial goals
• You actively participate in projects to further develop and digitize our processes

Requirements

• You have a strong understanding of debt collection law (SchKG) and at least 5 years of experience in debt collection
• Ideally, you have experience in the leasing sector and are very good with numbers
• You can communicate and negotiate fluently in German, English, and/or French; knowledge of Italian is a plus
• You are very proficient in using Excel
• You have strong negotiation skills, assertiveness, and empathy when dealing with debtors
• You work independently and in an organized manner, and your work is characterized by precision

We offer

• A diverse range of responsibilities in a dynamic and focused work environment
• A work environment tailored to your needs (working from home, flexible hours, unpaid leave, a 6-month bonus equivalent to salary)
• A team-oriented and open culture
• A dynamic environment: we celebrate our successes together and give all employees a financial share in the company’s success
• 5 weeks of vacation, with the option to purchase additional vacation days
• Generous maternity and paternity leave policies
• Above-average social benefits and the freedom to choose a pension fund
• Customized professional development opportunities