Collection Specialist

Tasks

You will handle the entire debt collection process from start to finish—from identifying customers in need of reminders early on, to taking appropriate action, all the way through to initiating legal proceedings. Your responsibilities include:

• Handling the debt collection process
• Conducting discussions with customers and partners to find fair solutions and establish sustainable payment arrangements (developing payment proposals, negotiating installment plans, and evaluating debt restructuring and payment deferrals)
• Work closely with colleagues in Sales, Risk, and Accounting Services to resolve outstanding receivables or initiate legal proceedings
• Overview of receivables, analysis of key performance indicators, and contribution to achieving our financial goals
• Active participation in projects to further develop and digitize our processes

Requirements

You have:

• Strong knowledge of debt collection law (SchKG) and at least 5 years of experience in debt collection
• Knowledge of the leasing industry is a plus
• Excellent knowledge of German, English, and/or French; knowledge of Italian is a plus
• Excellent communication and negotiation skills
• Diplomacy, assertiveness, and tact when dealing with debtors
• An independent, structured, and meticulous approach to work

We offer

We offer you:

• A diverse range of responsibilities in a dynamic and forward-looking work environment
• A work arrangement tailored to your needs (working from home, flexible hours, unpaid leave, compensation-like benefits)
• A team-oriented culture
• A supportive environment where we celebrate our successes together and ensure that all employees share in the company’s financial success
• 5 weeks of vacation, with the option to purchase additional vacation days
• Above-average benefits and options for choosing a pension plan
• Customized professional development opportunities