Compliance St8 Erro g

Tasks

• Review, monitoring, and reporting on suspicious activities, AML reports, and other compliance issues.
• Preparation and maintenance of compliance files and documentation, including transaction reports, customer due diligence files, and internal compliance reports.
• Support in the development and implementation of compliance policies and procedures.
• Analysis and investigation of potential compliance issues, including money laundering (AML), terrorist financing (CTF), and sanctions violations.
• Collaborate with internal and external stakeholders, including regulatory agencies, law enforcement agencies, and business units, to ensure compliance with all applicable laws and regulations.
• Providing compliance training and guidance to employees as needed.
• Collaborate with the compliance team to develop and implement compliance strategies and initiatives.
• Conduct regular audits and assessments to ensure ongoing compliance with applicable regulations and industry standards.
• Contribute to the overall risk management framework by identifying and mitigating compliance risks.
• Provide updates on changes to compliance regulations and industry best practices, and recommend necessary updates to internal policies and procedures.
• Ability to manage a performance-driven and technically complex delivery environment for varying volumes.
• Success with large-scale projects, including problem-solving, customer escalations, and corrective actions.
• Maintaining or improving team metrics such as quality, customer experience, operational efficiency, and revenue targets.
• Quickly adapt to changes in business, technology, customer expectations, and/or organizational requirements to ensure the best possible customer experience and results.
• Identification and communication of key messages throughout the NTPL process (control plans and related supporting activities).
• Serves as the sole point of contact for an assigned QA group (Leads, SREs) and is capable of acting as a liaison with other key groups (OTC).
• Research and development of improvements to NTPL processes, products, and services, as well as associated improvement plans.
• Promoting improvement processes through the organization, management, and implementation of improvement plan activities.
• Planning and prioritizing projects (e.g., SLA/SLI agreements, escalation procedures, process and technology improvements).
• Mentoring, empowerment, and development of individuals, their communities, and professional relationships.
• Speeding up the onboarding process for new colleagues and fostering their performance.
• Planning and taking responsibility for work in their area of expertise, while taking into account overall business and customer experience goals.
• Promote first-class service delivery through performance management of all customer-focused operations and activities.
• Ensuring a customer-centric approach to service delivery, actively involving customers, addressing their needs, and continuously improving service quality and efficiency.
• Monitoring management and ensuring that the necessary resources are provided to achieve the desired results.
• Ensure accurate tracking and reporting of SLA metrics; maintain transparent communication with stakeholders regarding performance.
• Development and implementation of strategic action plans to achieve operational and customer success.
• Promoting a dynamic and collaborative work environment that fosters innovation, continuous improvement, and high performance.
• Team Composition and Leadership.
• Communication in English and Arabic.