CONCIERGE SPECIALIST - Spanish-speaking - Geneva

Job Description

The Digital Concierge Specialist is the primary point of contact for all online-related needs of private banking clients. This role is responsible for supporting high- and ultra-high-net-worth clients in their digital experience. As a junior team member, you will focus on learning core digital platforms, providing high-quality client support, and escalating issues to experienced colleagues when necessary, as well as communicating with advisors, Client Service Specialists, product partners, and operations to ensure a seamless, integrated online experience for Private Banking clients. Comprehensive training on J.P. Morgan Private Banking digital products will be provided.

Tasks

* Support new and existing clients by promoting J.P. Morgan digital solutions and assisting with digital adoption. * Assist clients with day-to-day inquiries, including login and navigation support on web, mobile, and tablet platforms. * Responding to operational, technical, and administrative inquiries related to private banking and digital products; escalating issues to experienced team members when necessary to ensure a timely resolution. * Collecting and sharing client feedback to improve digital offerings and satisfaction.

Administrative and operational support

* Managing shared mailboxes and triaging incoming inquiries; logging, prioritizing, and routing tickets to the appropriate queues. * Updating client contact lists and distribution groups for digital adoption initiatives. * Updating internal knowledge bases and client-facing FAQs; creating quick reference guides when features change. * Opening, tracking, and closing service tickets; ensuring accurate documentation of issues, actions, and resolutions. * Assisting with document collection and light operational tasks (e.g., collecting standard forms for digital registrations) under supervision.

Requirements

* Fluency in Spanish required to support Spanish-speaking clients; professional-level English proficiency required. * Strong interpersonal communication and presentation skills, suitable for client interactions and cross-functional teamwork. * Bachelor’s degree preferred (or equivalent practical experience). * 0–2 years of experience in financial services, client support, or digital/customer success roles. * Strong proficiency in MS PowerPoint and Excel for creating internal client materials.

Preferred qualifications

* Experience in online banking or customer support is a plus. * Additional language skills are highly desirable. * Familiarity with ticketing systems and content management platforms is a plus.

Working hours

* Working hours are determined by the team being supported and are typically Monday through Friday during standard office hours; flexibility may be required during peak times