Job offer
Customer advisor, valuation
The Valais Cantonal Bank is seeking a Customer Service Advisor with experience in lending and risk management to analyze complex cases and develop strategies for debt recovery. The ideal candidate will have a higher-level business education, experience in the banking sector, and strong analytical skills.
Job description
Customer Service Advisor in Sion (80–100%). You will analyze complex cases and propose strategies for debt collection. You will manage and optimize at-risk and/or difficult-to-collect receivables. You will implement measures to mitigate risks. You will work closely with the front and back-office departments. You will ensure the quality, efficiency, and compliance of operational processes.Tasks
- Analysis of complex cases and proposal of collection strategies
- Protection and recovery of at-risk and/or difficult-to-collect receivables
- Reducing risks through appropriate measures
- Collaboration with the Front and Back Office departments
- Ensuring the quality, efficiency, and compliance of operational processes
Requirements
- Advanced business degree (ES, HES, or equivalent)
- Proven experience in the field of lending, with knowledge of legal and accounting aspects
- Ability to perform financial analysis and a sense of responsibility
- Quickly grasping complex situations and ensuring confidentiality
- Negotiation skills and the ability to handle difficult situations
- Fluent communication in French and German
Job details
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