Customer Center Advisor

Job description

Customer Center Advisor

Tasks

• Respond to customer requests and provide advice by phone, email, and chat, ensuring high-quality service.
• Systematically identify the customer and provide information
• Communicate the terms and conditions and information about the various products and services and exploit the sales potential.
• Transmit the information necessary for updating computer data for customer service and market management purposes.
• Provide advice by telephone on basic products/services (accounts, cards, e-banking) and provide initial information on other banking products.
• Accompany and support our customers with our digital products, thereby creating added value for their customer experience.
• Schedule appointments with our advisors

Requirements

• Commercial training (CFC, MPC, ESC, Type E Matura)
• Experience working in a customer center with excellent knowledge of office software tools
• Effective communication in French, any other language being an additional asset
• A pragmatic and rigorous person who offers constructive solutions for improvement and is comfortable communicating over the phone.
• Appreciation of teamwork and easy collaboration with colleagues

We offer

No explicit benefits mentioned.