Job offer
Customer Center Advisor
The position of "Customer Center Advisor" involves advising customers by phone, email, and chat, as well as identifying customer inquiries and communicating product and service information. The successful candidate will become part of the Walliser Kantonalbank Customer Center and will support customers in using digital products and services.
Job description
Customer Center AdvisorTasks
- Respond to customer requests and provide advice by phone, email, and chat, ensuring high-quality service.
- Systematically identify the customer and provide information
- Communicate the terms and conditions and information about the various products and services and exploit the sales potential.
- Transmit the information necessary for updating computer data for customer service and market management purposes.
- Provide advice by telephone on basic products/services (accounts, cards, e-banking) and provide initial information on other banking products.
- Accompany and support our customers with our digital products, thereby creating added value for their customer experience.
- Schedule appointments with our advisors
Requirements
- Commercial training (CFC, MPC, ESC, Type E Matura)
- Experience working in a customer center with excellent knowledge of office software tools
- Effective communication in French, any other language being an additional asset
- A pragmatic and rigorous person who provides constructive solutions for improvement and is comfortable communicating over the phone.
- Appreciation of teamwork and easy collaboration with colleagues
We offer
No explicit benefits mentioned.What's next?
- For further information, please contact
Job details
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