Job offer
Remote Counselor
BCV is looking for a remote customer service representative with at least two years of experience in customer service who can assist customers by phone, email, and chat and identify business opportunities in the areas of retirement planning, mortgages, and investments.
Your main responsibilities
- Advise and assist internal and external customers (by phone, email, and chat), responding to their sales, administrative, and support requests
- Identify and capitalize on business opportunities (day-to-day management, retirement planning, mortgages, investments) and, when appropriate, schedule appointments
- Promote and assist our customers in using our online banking services (e-banking and mobile apps)
- Actively participate in outbound calling campaigns based on targeted sales opportunities
- Contribute to service quality by ensuring that requests and complaints are handled properly and that our CRM tools are reliably updated
Your Profile
- Holder of a CFC in business or equivalent
- At least 2 years of proven experience in customer service
- Excellent proficiency with computer software
- Dynamic, excellent customer service skills, and a team player
- Fluency in French; strong skills in English or German (spoken and written); proficiency in another language is a plus
Job details
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