Job offer
Customer Service Representative, Online Trading - Tradedirect
Banque Cantonale Vaudoise (BCV) is seeking a Client Advisor for the Online Trading Customer Service team to assist and support clients through various communication channels. The ideal candidate should have experience in the financial sector, be multilingual, and have a good understanding of markets and digital technologies.
Job description
Online Trading Customer Service Representative - TradedirectYour responsibilities:
- Welcome and assist our Tradedirect clients through various communication channels (phone, email, chat, social media, etc.)
- Serve as the product manager for TradeDirect, supporting internal and external customers with their trading activities
- Help customers with technical issues, explain how the product works (navigating the iOS and Android apps, using the tools on the website), and assist in resolving customer complaints
- Identify commercial opportunities and provide support to customers and prospects (prospect follow-up, welcome calls, etc.)
- Perform the administrative tasks related to the activity
Your profile:
- Business training (experience in the finance/banking industry is a plus)
- In addition to your native language, French, you have a very good command of German (knowledge of English and Swiss German is a plus)
- You are interested in the financial markets, the stock market, and new digital channels
- You have a strong commitment to customer service, enjoy interacting with customers, and are a team player
- You are eager to learn and determined
- You are proficient in standard computer tools (PC, Mac, Word, Excel, iPhone/Android smartphones, etc.) and are interested in new technologies
Job details
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