Job offer
Customer Service Representative, Online Trading - Tradedirect
Banque Cantonale Vaudoise (BCV) is seeking a Client Advisor for the Online Trading Customer Service team to provide support and assistance to clients through various communication channels. The ideal candidate will have a business background, knowledge of the financial sector, and proficiency in French, German, and—optionally—English and Swiss German.
Your responsibilities:
- Welcome and assist our Tradedirect customers through various communication channels (phone, email, chat, social media, etc.)
- Serve as one of the key contacts for the TradeDirect product, supporting internal and external clients with their stock market transactions
- Assist customers with technical issues, explain how the product works (navigating iOS and Android apps, using tools on the website), and help resolve customer complaints
- Identify sales opportunities and follow up with customers and prospects (follow-up calls with prospects, welcome calls, etc.)
- Perform administrative tasks related to the business
Your profile:
- Business background (experience in the financial/banking sector is a plus)
- In addition to your native French, you have an excellent command of German (knowledge of English and Swiss German is a plus)
- Are you interested in financial markets, the stock market, and new modern digital channels?
- You have an excellent sense of customer service, enjoy interacting with customers, and are a team player
- You are eager to learn and determined
- You are proficient in using standard computer tools (PC, Mac, Word, Excel, iPhone/Android smartphones, etc.) and are interested in new technologies
Job details
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