Customer service advisor - Digital orientation

Tasks

* Promote and advise our customers on our digital banking solutions, * Analyze our customers' needs and recommend appropriate digital tools, * Assist our customers in using and implementing digital tools (mobile apps, online banking, etc.), * Resolve technical issues in collaboration with IT teams, * Collect customer feedback to improve the user experience, * Serve as a specialist and second-level support for the advisory center’s consultants and BCV in general.

Requirements

* A degree in computer science or digital studies, or a CFC certification as a retail sales associate or equivalent, with a particular interest in digital technology and computer science, * Experience in consulting or sales of digital solutions, * Very good knowledge of computer tools and curiosity about new technologies, * Knowledge of digital tools, * Knowledge of ticket management systems and customer support tools, * Knowledge of payment and deposit standards as well as multi-bank management (PAIN, SEPA, CAMT, etc.), * Excellent communication skills, both written and verbal, * Customer focus, active listening, and the ability to solve problems efficiently, * Attention to detail, organizational skills, and the ability to manage priorities, * Analytical and synthesis skills to resolve incidents quickly, * Fluency in French and very good written and verbal English; knowledge of another language is a plus, ideally German.

We offer

No information available.