Job offer
Customer service advisor - Digital orientation
Banque Cantonale Vaudoise (BCV) is seeking a customer service advisor with a focus on digital banking to assist and advise customers on the use of digital banking solutions. The ideal candidate has experience in selling digital solutions, a solid understanding of IT and digital tools, and excellent communication skills.
Tasks
- promote and advise our customers on our digital banking solutions
- analyze our customers' needs and recommend appropriate digital tools
- assist our customers with the use and implementation of our digital tools (mobile apps, online banking, etc.)
- Resolve technical issues in collaboration with the IT teams
- Gather customer feedback to improve the user experience
- serve as a specialist and provide second-level support for the consultants at the Advisory Center and the BCV in general
Requirements
- Training in computer science or digital technology, or a CFC certification as a commercial clerk or equivalent, with a particular interest in digital technology and computer science
- Experience in consulting or sales of digital solutions
- Strong proficiency with computer tools and a curiosity about new technologies
- Knowledge of digital tools
- Knowledge of ticket management systems and customer support tools
- Knowledge of payment and deposit standards as well as multi-bank management (PAIN, SEPA, CAMT, etc.)
- Excellent communication skills, both written and verbal
- Customer focus, active listening, and the ability to solve problems efficiently
- Accuracy, organization, and prioritization
- analytical and synthetic thinking to resolve incidents quickly
- Fluency in French and very good knowledge of English; knowledge of another language is a plus, ideally German
We offer
- the opportunity to help shape the future of BCV
Job details
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