Job offer
Customer service advisor - Digital orientation
Banque Cantonale Vaudoise (BCV) is seeking a Customer Service Advisor with a focus on digital solutions to assist and advise customers on the use of digital banking solutions. The ideal candidate has experience in digital solutions, strong IT skills and familiarity with digital tools, as well as excellent communication skills.
Tasks
Vos missions principales :- promote and advise our clients on our digital banking solutions,
- analyze our clients' needs and recommend the appropriate digital tools,
- support our clients in using and adopting our digital tools (mobile apps, online banking, etc.),
- resolve technical issues related to digital products and tools in collaboration with the IT teams,
- interpret customer feedback to improve the user experience.
- serve as a specialist and provide second-level support for the advisors at the Advisory Center as well as for BCV more broadly.
Requirements
Your profile:- Education in the field of computer science or digital technology, or a CFC (Federal Certificate of Proficiency) as a commercial clerk or equivalent, with a particular interest in digital technology and computer science,
- experience in consulting or selling digital solutions,
- strong proficiency with computer tools and an interest in new technologies,
- knowledge of digital tools,
- knowledge of ticket management systems and customer support tools,
- knowledge of payment and collection standards and solutions, as well as multi-bank management (PAIN, SEPA, CAMT, etc.),
- excellent communication skills, both written and oral,
- your commitment to customer service, active listening, and ability to solve problems effectively,
- rigor, organization, and prioritization,
- analytical and problem-solving skills to resolve incidents quickly,
- Fluency in French and very good spoken and written English; knowledge of an additional language is a plus, ideally German.
Job details
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