Customer service advisor - Digital orientation

Tasks

• promote and advise our clientele on our digital banking solutions,
• analyze our clients' needs and recommend the appropriate digital tools,
• Support our customers in the use and adoption of digital tools (mobile applications, e-banking, etc.).
• resolve technical issues related to digital products and tools in collaboration with IT teams,
• enter customer feedback in order to improve the user experience,
• Act as a specialist and second-level support for advisors at the Advisory Center and BCV in general.

Requirements

• training in the field of IT or digital technology or a commercial employee certificate or equivalent with a particular interest in digital technology and IT,
• experience in consulting or selling digital solutions,
• Very good command of IT tools and curiosity about new technologies.
• knowledge of digital tools,
• knowledge of ticket management systems and customer support tools,
• knowledge of payment/collection standards and solutions, as well as multi-bank management (PAIN, SEPA, CAMT, etc.),
• excellent communication skills, both written and oral,
• customer service skills, active listening, and ability to solve problems effectively,
• rigor, organization, and management of priorities,
• analytical and synthesis skills to resolve incidents quickly,
• Perfect command of French and very good spoken and written English; an additional language is an asset, ideally German.