Job offer
Customer Support Advisor
Banque Cantonale Neuchâteloise (BCN) is looking for a Customer Support Advisor to advise customers on payment transactions, savings, investments, and pensions, and to develop the customer base. The position is a full-time role based in Cernier, offering attractive working conditions and opportunities for development.
Job description
Tasks
- Advising customers on basic services such as payment transactions, savings, investments, and retirement planning
- Participation in the development of the private client portfolio
- Responding to all spontaneous customer inquiries
Requirements
- Apprenticeship as a commercial clerk, ideally in a banking environment
- Initial experience in a customer-facing role required
- Native language French, knowledge of German and/or English (at least B1)
- Driver's license and vehicle available (in case of replacement at another location)
Personal characteristics
- Enthusiasm and enjoyment of contact with customers and in the banking sector
- Positive and solution-oriented thinking
- Motivated by achieving goals
- Sense of priorities and organization
We offer
- Certifying and job-oriented training courses
- Generous social benefits and attractive working conditions
- Varied work in a dynamic working atmosphere
- A company on a human scale
Info about the position
- Publication date: December 31, 2025
- Working time: 100%
- Place of work: 2053 Cernier
- Application deadline: January 19, 2026
- Place of work: Cernier (Val-de-Ruz)
Job details
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