Customer Service Representative

Job description

Customer Service Representative

Infos sur l'emploi

Publication date: May 1, 2026 Employment rate: 100% Work location: 2013 Colombier NE

Tâches principales

• Serve as the first point of contact to provide information or assist customers over the phone
• Accounts and Cards: Identify high-potential customers and refer clients and prospects to the appropriate departments
• Active consulting and sales of the product line
• Provide information, support, and actively collaborate with other departments within the bank

Compétences et aptitudes professionnelles

• Training in the commercial field (CFC in commercial administration or equivalent)
• Experience in the financial sector or several years of experience in a call center
• Proficiency in consulting and sales activities
• Skills in oral and written communication
• Fluency in French and proficiency in at least one foreign language (German, English, etc.)

Qualités personnelles

• Enthusiasm(s)
• A team player with a high degree of flexibility
• Positive attitude and solution-oriented
• Priorities and organization
• Motivated by achieving goals

Nous offerrons

• Des formations certifiantes et orientées métiers
• First-class social benefits and attractive working conditions
• A varied role in a dynamic work environment
• A small, intimate establishment