Conversation Designer

Job description

Your role

As a Conversation Designer at the Experience Design Center of Excellence, you will play a central role in shaping the future of human-computer interaction. You will be responsible for designing and optimizing conversational experiences across various conversational user interfaces, including chatbots and voice assistants. Your work will have a direct impact on how users interact with our products and services, ensuring a seamless, natural and enjoyable experience.

Tasks

• Develop and refine conversational flows and scripts for chatbots, voice assistants and other conversational interfaces to ensure they are intuitive, engaging and effective
• Conduct user research and gather feedback to understand user needs, preferences and pain points. Use these insights to inform and improve conversation design
• Collaborate with product managers, UX designers, developers and other stakeholders to align conversation design with overall product goals and user experience strategies
• Writing clear, concise and natural sounding dialog for chat and voice to ensure consistency with brand tone and conversational design best practices

Your expertise

• Experience in the design of conversational interfaces
• Strong understanding of natural language processing
• Ability to create appealing and natural-sounding dialogs
• Strong analytical skills to interpret data and make informed design decisions
• Solid understanding of conversation/interaction principles and linguistics (e.g. turn-taking, sequence organization, repair)
• Excellent written and verbal communication skills, with the ability to clearly articulate design concepts and rationale
• Familiarity with LLMs and their practical applications
• Professionalism in design tools such as Sketch or Figma
• Nice to have: Experience with conversational AI
• Nice to have: Experience in UX writing
• Nice to have: Behavioral economics
• Proficiency in two or more national languages
• Degree: Bachelor's degree in design, computer science, linguistics or a related field. Relevant work experience may be considered in lieu of a degree

We offer

• Flexible working models, if the role allows this
• Part-time, job-sharing and hybrid working models (office and home office)