Core Banking Application Analyst

Tasks

• Providing operational support for core banking applications, including troubleshooting, diagnostics, and problem resolution, with a focus on day-to-day operations and incident management.
• Role as a functional analyst and liaison between various business units, IT teams, and external service providers.
• Analyze incidents, service requests, and business issues to determine the root causes, track solutions, and propose long-term fixes.
• Coordinate with service provider teams, such as core banking vendors and related service providers, to ensure the timely resolution of support tickets and incident escalations.
• Maintaining and updating documentation, including runbooks, SOPs, knowledge base articles, and training materials.
• Support for core banking modules such as payments, deposits (checking, savings accounts, and orders), lending, cash management, treasury, ACH, and related systems.
• Collaborate with application owners, business users, and infrastructure and IT support teams to maintain system integrity and performance.
• Monitoring and reporting on key application performance indicators, system availability, and service levels, as well as preparing reports for senior management.
• Support for testing (functional, regression, UAT, automated regression), production validation, and release management activities.
• Design and implementation of IT solutions to optimize processes and improve system capabilities.
• Provide production support to internal teams and ensure the smooth deployment and stability of production systems.
• Collaborate with business and IT teams to address ongoing operational and project-related needs, with a focus on process improvement and operational efficiency.

Requirements

• Bachelor's degree in a related field or equivalent professional experience.
• 3–5 years of experience in operating core banking applications, particularly with Temenos T24/T24Live or similar platforms.
• Extensive knowledge of key banking applications (deposits, loans, cash management) and day-to-day business operations.
• Practical knowledge of banking operations (deposits, loan approvals, cash management, ACH transfers).
• Ability to collaborate with business users, IT teams, and service providers to resolve issues and manage communication expectations.
• Strong skills in documentation, process management, testing, escalation, and change management.
• Ability to work under pressure and prioritize critical production issues while ensuring high quality and attention to detail.

Preferred Skills and Experience

• Knowledge of integrations involving middleware, data flows, and data layer technologies.
• Experience with Jira, ServiceNow, or similar ITSM tools for incident, change, and problem tracking.
• Familiarity with SQL/PL/SQL or stored procedures for data that supports banking applications and reports is a plus.
• Practical experience in process automation and scripting.
• Experience with change management and release management processes for enterprise banking systems.
• Familiarity with banking regulatory or compliance requirements specific to core banking.

Core competencies

• An operational approach that emphasizes strong personal responsibility and accountability for the systems being supported.
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