Credit Change & Innovation Officer

Job description

The candidate provides dedicated analytical and support services to credit officers in Credit Asia, with a focus on system-driven credit processes within the regional context.

Tasks

The main tasks include:

• Assistance in gathering functional and operational input for applications related to Credit Asia
• Partnership with credit leaders to identify digital needs for CRM Asia
• Definition of the project scope and key deliverables, including a product vision with regard to risk management capabilities, processes, and applications
• Maintaining and updating requirements documents, test cases, and process flows to support project readiness
• Focus on customer value and the continuous improvement of products and roadmaps
• Consolidation of budget estimates for submission by the deadline

Project delivery

The project scope includes:

• Support for ongoing digital projects by coordinating documentation, scheduling walkthroughs, and tracking action items, milestones, critical paths, and dependencies
• Overseeing the coordination of key initiatives to ensure consistency across the product line
• Identifying, tracking, and resolving risks and issues that may arise during the project cycle; proactively proposing mitigation measures
• Coordinating the preparation and execution of user acceptance tests and user sessions
• Participating in stakeholder forums to present analytical findings and assist with follow-up actions after the meetings
• Facilitate communication between IT/change management teams, front-office staff, and credit officers to ensure clarity and alignment
• Regular and accurate project status reports and the scheduling of progress meetings to keep CRM managers informed

Change Management and Communication

Change management and communication include:

• Managing transformations by leading or supporting implementation, communication, and training
• Managing interactions and communication with stakeholders
• Development and delivery of customized training sessions based on stakeholder requests
• Notifying customers and users of important changes and workarounds

Requirements

The requirements include:

• Strong analytical thinking, attention to detail, structured problem-solving skills, and an understanding of a wide range of technologies
• Ability to manage and demonstrate a focus on the end product
• Enthusiastic collaborator and team player with a positive attitude
• Excellent communication and stakeholder management skills
• A mindset focused on continuous improvement, combined with strong business acumen and the ability to leverage technology to achieve sustainable process efficiencies or cost savings
• Good understanding of business processes, process design, and process redesign
• Experience in identifying operational