Credit Change & Innovation Officer

Job description

The candidate provides dedicated analytical support and assistance to credit officers throughout Asia, with a focus on system-driven credit processes within the regional context.

Your challenge

The main duties and responsibilities include:

• Assistance with the capture of functional and operational requirements for applications related to Credit Asia (e.g., CML v6.0, Dortiter, T24, Murex, Front Arena, etc.) to ensure a comprehensive implementation
• Collaborating with credit leaders to identify digital needs for CRM Asia
• Definition of the project scope and key deliverables, including a product vision, with regard to risk management capabilities, processes, and applications
• Updating requirements documents, test cases, and process flows to support project readiness
• Focus on customer value and the continuous improvement of products and roadmaps
• Consolidation of budget estimates for submission by the deadline

Project delivery

Responsibilities include:

• Supporting ongoing digital projects by coordinating documentation, planning walkthroughs, and tracking action items, milestones, critical paths, and dependencies
• Overseeing the coordination of key initiatives to ensure consistency in the product roadmap
• Identifying, tracking, and resolving risks and issues that may arise during the project lifecycle; proactively proposing mitigation measures
• Coordinating the preparation and execution of user acceptance tests and user acceptance meetings
• Facilitate communication between IT/change management teams, front-office staff, and credit officers to ensure clarity and alignment
• Regular and detailed project status reports and the scheduling of progress meetings to keep CRM managers informed

Change Management and Communication

Responsibilities include:

• Managing transformations by leading or supporting implementation, communication, and training
• Managing interactions and communication with stakeholders
• Development and delivery of customized training sessions based on stakeholder requests
• Notifying customers and users of important changes and workarounds

Your profile

The requirements include:

• Strong analytical thinking, attention to detail, structured problem-solving skills, and an understanding of a wide range of technologies
• Ability to manage and demonstrate final products
• An enthusiastic team player with a positive attitude
• Excellent communication and stakeholder management skills
• Continuous improvement; process optimization; digital transformation; process redesign
• Strong understanding of business processes, process design, and process reengineering
• Experience in identifying operational synergies and conducting impact analyses on business models, tools, and pro