Credit Change & Innovation Officer

Tasks

The position of Credit Change & Innovation Officer involves the following responsibilities:

• Assistance in identifying functional and operational requirements for applications related to Credit Asia
• Partner with Credit to identify CRM Asia's digital needs
• Definition of the project scope and key deliverables, including a product vision with regard to risk management capabilities, processes, and applications
• Maintaining and updating requirements documents, test cases, and process flows to support project readiness
• Focus on customer value and the continuous improvement of products and roadmaps
• Consolidation of budget estimates for submission by the deadline

Project Delivery

The position also includes the following responsibilities related to project delivery:

• Support for ongoing digital projects by coordinating documentation, scheduling, and tracking activities, milestones, critical paths, and dependencies
• Overseeing the coordination of key initiatives to ensure consistency in the product roadmap
• Identifying, tracking, and resolving risks and issues that may arise during the project lifecycle
• Coordinating the preparation and execution of user acceptance testing and user sign-off meetings
• Participate in stakeholder forums to share analyst-level insights and support follow-up actions after meetings
• Promote communication between IT/change teams, front-office staff, and credit officers to ensure clarity and alignment
• Prepare regular and accurate project status reports and convene progress meetings to keep CRM leads informed

Change Management and Communication

The position also includes the following responsibilities related to change management and communication:

• Steering the transformation by carrying out or supporting implementation, communication, and training
• Managing interactions and communication with stakeholders
• Development and delivery of customized training sessions based on stakeholder requests
• Communicating important changes and workarounds to customers and users

Requirements

This position requires the following skills and qualities:

• Strong analytical skills, attention to detail, and structured problem-solving abilities
• Ability to demonstrate a strong focus on the end product
• An enthusiastic team player with a positive attitude
• Excellent communication and stakeholder management skills
• Knowledge of continuous improvement, process optimization, digital transformation, change management, project management, and business process reengineering
• Strong knowledge of business processes, process design, and process reengineering
• Experience in identifying operational synergies and conducting impact analyses on business models, tools, and processes
• Proficiency in Microsoft Office

We offer

This position offers the opportunity to be part of a team that is shaping the future of wealth management.